Open your order
Sign in using the email address you used at checkout, or follow the link in your order confirmation email.
SOUTHPLY customer care
Track your order
Check your order details, then follow your parcel once a tracking number has been added.
View my ordersYou can also open the order status link in your confirmation or shipping email.
Find the tracking number
After your parcel is dispatched and tracking is added, your order status page will show the available shipment details.
Follow the parcel
Use the carrier link for delivery updates. Your Shopify order number and the J&T waybill number are different.
Good to know
Why is there no tracking number yet?
Your order may still be awaiting dispatch, or the tracking number has not yet been added. Contact us with your order number if you need an update.
Why does J&T not show an update?
Tracking may appear after the carrier scans the parcel. Check that you entered the waybill number, not your SOUTHPLY order number. Contact us if you need help.
Can I track a guest order?
Yes. Use the order status link in your order confirmation or shipping email. If you cannot find it, contact us with your order number and checkout email.
Need a hand?
Send us your order number, or tell us which products you need help with.